What happens when I activate the alarm?
The alarm instantly notifies everyone on your personal contact list and shares your live location with verified SafeCircle helpers nearby. At the same time the app automatically starts audio and video recording and uploads the documentation β encrypted β to a secure server, regardless of what happens to your phone.
Who receives the alarm?
Two groups receive the alarm: (1) your personal emergency contacts β family, friends, or others you have added yourself β and (2) verified SafeCircle helpers in your area who can freely choose to respond. All helpers are verified with MitID.
What does SafeCircle cost?
SafeCircle is free during the launch period. Once payment is introduced, personal access will cost 9 DKK/month or 99 DKK/year, and family access β covering up to 8 licences in the same household β will cost 69 DKK/month or 689 DKK/year. Payment is handled through the App Store or Google Play.
What is the difference between personal and family access?
With personal access you protect yourself. With family access you bring the whole family β up to 8 people β into one shared safety network, so everyone can activate an alarm and see each other's location in an emergency.
Who can see my recordings?
Only you. Recordings are encrypted and accessible solely via your personal secure link. SafeCircle employees can never see the content. Law enforcement can only access recordings via a lawful authority request in accordance with Danish law β not as a matter of course.
How long are recordings stored?
Recordings are automatically deleted after 48 hours unless you actively choose to save them. The encryption key exists only on your device β so once the file is removed, the content is inaccessible to everyone, including us.
How do I invite family and friends?
You can invite people by phone number β we send a link directly via SMS β by email, or by showing your QR code for them to scan directly with their camera. It takes seconds, and they're in your network right away.
How is an incident closed?
An incident is closed with your personal PIN code once the situation is under control and help has arrived. This notifies your network that you are safe β and stops the recording.
Are all helpers verified?
Yes. All SafeCircle users β both those who activate alarms and those who respond as helpers β are verified with MitID. That means you can always trust who is coming.
Is SafeCircle a surveillance app?
No. SafeCircle never records passively and never tracks your movements. Recording starts only when you activate the alarm yourself. There is no background tracking, no constant location monitoring, and no third-party access.
What happens if no SafeCircle users are nearby?
SafeCircle always works β regardless of whether there are other users in your area. When you activate the alarm, three things happen instantly: your personal emergency contacts (family and friends you have chosen yourself) receive an immediate notification with your live location, audio and video recording starts automatically to document the situation, and β if verified SafeCircle helpers are nearby β they are alerted as an extra layer. Your safety is never dependent on whether other SafeCircle users happen to be close to you.
Does SafeCircle replace emergency services?
No β in any situation involving immediate danger to life, always call 112 first. SafeCircle is a supplement to the emergency system, not a replacement. The app gets you rapid help from your network and documents the incident while you wait for or coordinate with the police.
Can I cancel my subscription?
Yes. Cancel your subscription directly in the App Store (iPhone) or Google Play (Android) and you keep access for the rest of the paid period. You can also delete your entire account and all your data β see Delete account for instructions.
Who can use SafeCircle?
SafeCircle is for everyone β young people, adults, and older people alike. You must be at least 15 years old to create an account, in line with applicable data protection rules (GDPR), and users under 18 should have a parent's or guardian's consent. Whatever your age, you can use SafeCircle to get help quickly, share your location, and document incidents.
How does the police get access to a recording in a case?
Recordings are encrypted and only accessible to you via your personal security link β the police do not get automatic access. In connection with a lawful legal request tied to a specific case, the police can contact privacy@safecircle.dk with a reference to the case. Once we've verified that the request is lawful, we issue a special security link giving access to exactly the recordings the request covers β never more. We never hand over recordings without such a lawful request.
Can I set up a quick shortcut to open SafeCircle?
Yes. Most phones have a built-in shortcut feature you can set to open SafeCircle in just a couple of taps β handy if you need the app up quickly. On iPhone: go to Settings β Accessibility β Touch β Back Tap, and assign Double Tap or Triple Tap to a Shortcut that opens SafeCircle. On Android it varies by model β look for "Accessibility", "Shortcuts", or (on newer phones) "Quick Tap" in your phone's settings, and choose SafeCircle as the app to open. Note that the shortcut opens the app β you still need to activate the alarm yourself as normal.